Before I go into further detail, I'll highlight the issues in short:(1) Driver 30 minutes late(2) Driver Complained prior to and during the car ride(3) Not Door-to-Door servicePoint One:When we provided our flight information, we would have hoped that the flight would have been tracked. Our flight was scheduled at 06:30am and we landed around 06:16am, early by 14 minutes. No issue at all, we were happy to wait 15-20 minutes. Upon completing passport and reclaiming luggage, we walked out around 07:00am. The driver called at 07:38am mentioning that there was traffic hence his delay, we understand and we expressed that this is no issue and went to the arrivals lounge. The driver called again at 07:51am expressing that he would be about 10 minutes, so we went to the International Arrivals and met him. We ended up meeting at 08:00am. (Times verified via flight status, call logs, and WhatsApp message time stamps).Point Two:We had 2 pax, with 2 pieces of checked luggage each, and 2 hand bags each. -- I will take full accountability on misunderstanding that the website asks how many pieces of luggage total, not per person. -- Skeptical, the driver looked at our bags nervous to see if the bags would fit or not. Once we got to the car, we said, "if you are nervous we can cancel and we'll manage," however the driver declined. Our bags fit well in the trunk, however one bag had to sit in the front seat. We expressed, "if there are legal issues or you are uncomfortable, let us know and we will manage." Politely, the driver declined. -- Throughout the car ride, the driver continuously mentioned, "next time be careful, these are not check-in bag size bags, next time don't travel with this many bags, how long are you here for, along with other snarky comments." Frustrated in the car, I firmly said, "Sir, we asked you earlier if you had any issues, if you did tell us "no," reject the transport, and we'll manage." The driver replied saying, "next time book a bigger car, book appropriately, count your bags." I followed up to say, "I will own up to my mistake in booking, however we did give you an option. At this time, what's done is done." In a snarky and elevated tone, driver mentioned, "I know it is done, however saying I am talking about next time." I followed up saying, "I mentioned before, I will be more mindful, but that does not change the here and now. And again, we gave you a choice to reject our transfer." After that, the driver kept quiet.Point Three:Usually there is "Door-to-Door" service, I would classify this as a "Door-to-Alleyway" service. The LaLit London has a driveway where cars are able to drop-off and pick-up passengers / guests. The driver dropped us off about 200-250 meters away from the hotel claiming that the hotel entrance was "blocked off." As you can see in the photos, not it was not.I am not going to blame the whole company here, however I am disappointed in the service received. I found this to be highly unprofessional.